ACS tracking

ACS tracking

+30 210 81 90 000

1. How to track a package with ACS?

To monitor your consignment with ACS, you can use the tracking website at This website provides all the required details regarding the package's whereabouts and condition from the time it was shipped until it is delivered. All you need is to input the parcel's tracking code, and you will have access to real-time updates on its journey, enabling you to anticipate when it will arrive. If you wish to be informed of any significant changes in the package's status, you can sign up for email or text alerts whenever modifications occur.

2. How long does it take for ACS to deliver a package?

The delivery timeline for ACS services vary based on the type of service requested when the package was sent. To find out which options are available and the estimated shipping times, you can visit our website and view a comprehensive list of services and timelines. We provide clear explanations of the different types of services and their capabilities in terms of pricing, speed, and other features, allowing you to make an informed decision about which service to select when sending a package.

3. What do I need to know when my ACS tracking page says “In Transit, Arriving Late”?

If your tracking page reads “In Transit, Arriving Late”, it means that there has been a delay in the item's course. To learn what might be causing the delay, such as hazardous weather conditions or an issue with the package itself, our website offers a platform from which you can gain access to the situation. Additionally, you can see the most recent information via our helpful tools. Our website also provides a way to contact ACS and explain the problem, offering guidance on the steps necessary to ensure successful resolution of the issue.

4. Is it possible for ACS to change the delivery address of a package?

Yes, if certain conditions are met, you can modify the address of the package's destination. At, there are instructions on how to achieve this, including the mandatory requirements such as submitting proof of identity and validating the premises of the change. All relevant documents should be provided accurately and promptly, and the shipping fee may be adjusted depending on the circumstances of the address change.

5. How can I apply for reimbursement if my package sent with ACS is lost?

If you think your package has been lost while being delivered with ACS, then you may be eligible to receive a refund. Our website contains information on how to apply for this, along with any criteria that must be met for a successful application. Moreover, we provide tips on what evidence should accompany the request, such as the value of the package, date of shipment, invoice, pictures of the package and its contents, and any other related data that can boost the chances of approval. Once the validity of the claim is ascertained, the reimbursement will be processed swiftly.

6. As per the ACS tracking status, what does “Delivered to Agent” mean?

This status indicates that the package has been delivered to someone mandated to process items intended for the recipient. To learn the precise location, you can refer to our website for clarifying information. In some cases, the item may already be on its way to its intended destination, while in others it could be awaiting local transportation. Our website will provide this information, along with any other pertinent details.

7. What do I have to do to get ACS to collect a package?

Before requesting ACS to collect a package, you have to meet certain specifications. This includes adequately packing the item, attaching labels, filling out documents accurately, and double-checking that all details have been filled out precisely. You may also be required to pay a collection fee. For more detailed information, please visit our website.

8. What is ACS Priority Mail?

ACS Priority Mail is an express shipping solution that comes with tracking numbers, insurance coverage, and faster transit times than regular alternatives. Our website has the fees and estimated transit times for this service, assisting you in choosing the most suitable option for your needs. Priority Mail can be used to transport packages and documents, both domestically and internationally, and allows you to keep tabs on the package's location while it is in transit.

9. How should I go about requesting a refund from ACS?

The process for asking for a refund from ACS is outlined on our website, along with the criteria that must be fulfilled to be successful. This includes understanding the prerequisites, collecting evidence such as receipts, photos of damaged items, and any other relevant paperwork. It is important that the application is filled out accurately and that all relevant documents are included in the package before being submitted. Our website can provide additional tips and instructions that can maximize your chances of getting the reimbursement approved.

10.What’s the maximum allowable weight for packages sent with ACS?

The maximum permissible weight for shipments sent with ACS can be found on our website based on the selected service. As a rule of thumb, packages can weigh up to 50 kg each, although heavier items may be subject to extra restrictions. Certain services may be able to accommodate packages that exceed this weight limit, but there may be additional charges involved. To avoid potential problems, please consult our website for further details.

11. What’s the cost for sending a package with ACS First-Class Mail?

The charges for delivering a package with ACS First-Class Mail, including possible discounts, can be seen on our website. These prices depend on the size and weight of the package, and the final cost will also be affected by the distance to be traveled. Furthermore, we provide insight into other features included, such as free pickup services, or various tracking and insurance options.

12. What is ACS Media Mail?

ACS Media Mail is an economical shipping option usually used for books, CDs, DVDs, and other media items. Our website has the pricing and expected transit times associated with this service, allowing you to select the most cost-effective solution according to your requirements. Additionally, there are options for tracking the package and providing proof of delivery, as well as for purchasing insurance for the items being transported.

13. How can I cancel an active ACS mail forwarding service?

You can cancel an existing mail forwarding order with ACS by following the guidelines specified on our website. This includes submitting a written appeal to the Post Office and receiving confirmation of the cancellation from the Postmaster, if applicable. Our website provides in-depth information on this process, including tips on filling out the form correctly, presenting the necessary documents, and other components of the cancellation procedure.

14. What are the differences between ACS Priority Mail and First-Class Mail?

When you access our website, you will be able to review a detailed comparison between Priority Mail and First-Class Mail, displaying the various costs, delivery times, and other perks. Priority Mail tends to be pricier but quicker (1-3 days) and includes tracking numbers and insurance coverage, while First-Class Mail is cheaper but slower (3-5 days) and doesn't come with extras. With Priority Mail, your package is guaranteed to arrive in 1–3 business days, and standard tracking information is available. Additionally, Priority Mail offers free pick-up services and a higher level of protection against loss or damage. With First-Class Mail, the delivery time is usually 3–5 business days, and additional services such as tracking are not available.

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