EC express tracking

EC express tracking

+86 4000118859

1. How can I track my parcels sent through EC Express?

Our intuitive real-time tracking platform on makes it easy to remain up to date on the progress of your package sent via EC Express. With a few simple clicks, you can input the tracking code that accompanies your shipment into the designated field available on our website and instantly gain access to a comprehensive array of information related to the current trajectory of your delivery, any foreseeable delays, and the expected arriving date. Moreover, by signing up for our alert service found on, you’ll receive timely notifications in case of any changes in the status of your delivery, so you can rest assured knowing that your parcel is in safe hands.

2. What services does EC Express offer?

To learn more regarding EC Express’s full range of shipping services, you can check out the relevant details featured on Depending on the final destination specified for your package, you will find a multitude of express and traditional delivery options to make sure you receive the best and most secure experience. Furthermore, our staff of experienced professionals can provide additional advice and guidance whenever needed, allowing you to choose the ideal service for your particular needs.

3. If I observe the tag “In transit, arrived late” in my EC Express tracking report, what does it indicate?

Chances are that an unforeseen circumstance has postponed the regular arrival of your consignment. To uncover the exact cause of this delay, such as harsh weather conditions or operational restrictions, please refer to the complete tracking info accessible at Additionally, if you've subscribed to our notification system, you will be efficiently informed of any variations in the status of your cargo that may have affected its delivery date.

4. Can I modify the recipient address of an EC Express parcel?

Yes, it is possible to alter the receiver address of any EC Express package. By simply following the applicable guidelines available on, you will be guided throughout each step, requirement and procedure necessary for the desired change. Please be aware that certain conditions could be applied and it could take up to 24-48 hours for any modifications to come into effect.

5. What should I do if I haven't received a package sent through EC Express?

If the estimated delivery date has passed yet you still haven’t been delivered your item, then you can submit a complaint against EC Express. You can start by exploring the pertinent rules, documents and measures visible on, or you could contact our customer service representatives who can provide extra advice and assistance when it comes to addressing your issue. In the event that a response is not received in an agreeable time frame, the customer has the right to pursue legal action and elevate their claim to the proper authorities.

6. In my EC Express tracking report, what does “Delivered to agent” indicate?

This particular tag specifies that the package has been successfully delivered to a third-party individual such as a post office or courier service. Thanks to the advanced tracking info presented by, you can always stay up-to-date concerning the exact location of your package. Furthermore, enrolling in our notice system will keep you posted of any deviations from the original route of your cargo. In addition to that, we also recommend that you read the terms and conditions provided by EC Express, as well as any other important documents related to your shipment, to guarantee the safest and most efficient delivery service.

Your online tracking solution
Track your package anywhere, anytime