Nova Poshta tracking

Nova Poshta tracking

+380 50-4-500-609

1. How can I track a Nova Poshta package?

With, you can easily and conveniently monitor your Nova Poshta parcels in real-time. All you have to do is insert the accurate tracking number of your shipment into the appropriate search bar found on our website. You will then obtain an instant update on the package's present whereabouts as well as a comprehensive report for your consignment which includes information about its current location, estimated delivery duration and any possible delays in transit. Our service is highly accessible from any device or operating system so you can easily follow up on the status of your packages from anywhere at any time.

2. What shipping services does Nova Poshta provide?

At, we offer an extensive range of shipping solutions provided by Nova Poshta, such as fast express deliveries, regular deliveries and much more. Depending on your destination, you will have the option to pick out the service that best meets your demands and have your items delivered inside the stipulated delivery window. Our helpful guidance will assist you in selecting the most efficient yet cost-effective service and you have the facility to compare rates and estimated delivery times between all available choices.

3. What does “In Transit, Arriving Late” mean in a Nova Poshta package tracking report?

This implies that the parcel has encountered problems along its journey that has generated a delay in its intended arrival date. To uncover what specific issues are causing this setback, such as if it is because of bad weather conditions or a shortage of staff to manage the delivery, as well as when you can expect the parcel to arrive, you can visit and review the tracking documents provided. Moreover, our website provides detailed guides which contain all the necessary steps to take should you wish to contact the carrier and make an official complaint.

4. Is it possible to modify the delivery address of a Nova Poshta package?

Yes, it is possible to change the receiver address of any item that was shipped through Nova Poshta. To guarantee that it reaches its conditioned destination, you can refer to our comprehensive guide on which contains all the instructions needed to make the amendments. Please be aware that this action is subject to the terms and conditions put forth by the carrier and may take up to 24-48 hours before the changes are officially reflected on the shipping database.

5. What should I do if my Nova Poshta package hasn't arrived yet?

If the package does not appear within the given timeframe, it is advised to begin a chargeback against the carrier. For further details on how to initiate a dispute, as well as the associated paperwork and deadlines for filing a claim, please refer to the guidance located on our website. Additionally, we have a customer service team who can provide you with additional advice and assistance should you require any further help.

6. What does “Delivered to Agent” mean in a Nova Poshta package tracking report?

This suggests that the parcel has been provided to an external third-party, such as a logistics firm or post office, who will then be responsible for forwarding it to the recipient. To stay abreast of the current status of your shipment, you can use the tracking data accessible on Furthermore, we offer a subscription service which you can choose to opt-in for to receive automatic notifications of any important updates connected to your package's journey.

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