Shopee Express tracking

Shopee Express tracking

+400 126 8888

1. How to track a package with Shopee Express?

To track your package with Shopee Express, simply visit our website at and enter the assigned tracking number into the search bar. Our intuitive tracking system will provide real-time updates about the location of your package, allowing you to follow its progress until it reaches its final destination. You can also opt to sign up for email notifications or SMS alerts about your package's status, so that you receive updates as quickly as possible.

2. How long does it take for Shopee Express to deliver a package?

Delivery timelines for parcels shipped with Shopee Express can vary depending on the service chosen. We list estimated transit times for each of their services on our website, so you can accurately plan for when your package is expected to arrive. Generally, most packages sent with Shopee Express can be delivered within 1-3 business days, although this timeframe may be longer depending on the factors like distance, holidays, or other circumstances.

3. What does “In Transit, Arriving Late” mean on the Shopee Express tracking page?

This typically indicates that your package is being delayed in its current journey. You can get more information about this status by visiting, including possible causes of the delay and updates as they become available. Delays can be caused by extreme weather conditions, heavy traffic, issues with the package itself, or unexpected events. While we strive to provide timely delivery of all our services, delays may occur from time to time.

4. Can Shopee Express modify the delivery address?

Yes, under specific conditions, Shopee Express may be able to make changes to the delivery address listed for the package. Generally, requests for address changes must be received by our staff before the package has been dispatched. However, if the change is urgent and necessary, we may be able to make the alteration even after the package has been shipped. We offer detailed instructions on how to request an address change on our website, including documents that must be provided such as proof of identity and an acceptable reason for the modification.

5. How do I submit a claim if my Shopee Express package is lost?

If you believe your package is missing and was sent with Shopee Express, then you may be eligible for compensation. We provide an extensive guide for filing a claim which includes details about the package’s value, shipping date, and any other evidence you need to include to support your case. This guide is available both on our website, as well as through customer service representatives who can assist you in submitting your claim.

6. What does it mean when Shopee Express tracking says “Delivered to Agent”?

This indicates that your package was accepted by a representative authorized to receive packages on your behalf. Common examples of these agents include post offices, third-party delivery warehouses, or other individuals with power of attorney from the recipient. Additional details on the recipient and their current location can also be found on our website.

7. How do I have Shopee Express pick up a package?

If you need Shopee Express to retrieve your package, then we have a comprehensive guide for properly preparing it for pickup, including instructions on how to package it correctly and use the appropriate labels and documentation. This guide includes the necessary steps for processing the package for pickup, such as filling in the required forms, attaching the delivery address label, and ensuring that the package contents match the declared value.

8. What is Shopee Express Priority Mail?

Shopee Express Priority Mail is a fast delivery option that includes a tracking number, insurance coverage, and quicker than standard shipping times. This service is designed to ensure that your package reaches its destination as quickly and securely as possible. Prices and estimated transit times for this service are available on our website, helping you decide the best solution for your needs.

9. How do I request a refund from Shopee Express?

We explain the process of requesting a refund from Shopee Express on our website, going over what documents like a receipt, pictures of damaged items, or other evidence are necessary to file a successful claim. We also mention the criteria which qualify for reimbursement, such as packages that were not delivered, returned undeliverable, or otherwise not as agreed upon. Customers must abide by the conditions outlined by Shopee Express for refunds to be granted.

10. What’s the maximum allowable weight for a Shopee Express package?

The maximum weight for a package sent with Shopee Express may vary based on the service opted for. At, we list the weight limits for each of their services, allowing you to find the optimal option for your needs. The general restriction is 50 kg, although heavier packages may be subject to further restrictions or additional fees. Certain services may also require that the package conforms to certain size limitations.

11. What’s the cost for sending a package with Shopee Express First-Class Mail?

The prices for sending packages with Shopee Express First-Class Mail are detailed on our website, in addition to any applicable discounts or promotions. These prices will depend on the size and weight of the package you are sending, as well as the distance it needs to travel and the additional services requested, such as signature confirmation or signature release.

12. What is Shopee Express Media Mail?

Shopee Express Media Mail is an economical shipping service ideal for books, CDs, DVDs, and other media items. This budget-friendly service offers delivery at discounted rates, providing customers with an affordable way to ship their products. features the estimated transit times and associated prices of sending packages through this service, making it easy to choose the correct option for your product.

13. How do I cancel a Shopee Express mail forwarding service?

You can easily terminate an active mail forwarding request with Shopee Express by following the steps outlined on our website, such as filing a written request to the Post Office and confirming the cancellation with the Postmaster, if needed. Most providers allow customers to cancel mail forwarding services without incurring any additional fees. However, some charges may apply if the mail is sent back to the original sender or redirected elsewhere.

14. What are the distinctions between Shopee Express Priority Mail and First-Class Mail?

We provide a thorough comparison between Priority Mail and First-Class Mail on our website, specifying their different costs, delivery times, and additional benefits. Priority Mail is typically more expensive but offers faster turnaround times (1-3 days) and comes with tracking numbers and insurance coverage. On the other hand, First-Class Mail is usually more budget-friendly but slower (3-5 days) and doesn’t include extras. Besides the price difference, another important distinction between the two services is that Priority Mail also provides free packaging materials, such as boxes and envelopes, allowing customers to save time and money in the preparation of their shipments.

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