1. How can I track a GDEX package?

All items shipped via GDEX can be monitored using our online system, located at track123.com. To pinpoint a shipment, simply enter the tracking code found on your delivery notice into the search bar to access up-to-date statuses regarding its current location, estimated delivery date, any potential delays due to unforeseen issues and other associated information. You can also take advantage of our parcel tracking notifications, where you can choose to receive regular updates to keep tabs on the package from the moment it is dispatched to when it reaches its destination.

2. How much time does GDEX usually take for delivery?

Delivery times may vary depending on the GDEX option chosen. To make sure that the most suitable service is selected for your needs, log onto track123.com and review the different choices available along with the transit times each one provides. Delays might occur due to unforeseen circumstances such as natural disasters or pandemics. If this happens you can use our website to view alternative services available and the delivery estimates they offer, to ensure the item is sent at the earliest possible opportunity.

3. What does “In Transit, Arriving Late” mean on a GDEX tracking record?

This implies that there has been an unexpected disruption in the shipment's route. To uncover the cause of the delay, the potential impact it could have on the expected delivery date and how to proceed from there, consult our website for further details regarding the courier company. The support team can also provide assistance by answering any questions you have about the issue and helping you find a suitable solution.

4. Is it possible to change the destination of a GDEX package?

It is definitely achievable to adjust or update the destination of a package sent by GDEX. Our website contains instructions on how to properly fill out the forms and make the necessary changes as swiftly as possible. In addition, if the item was sent through insured delivery, the insurance can be reallocated to the new address so that in the event of any loss or damage, you are still covered.

5. How do I submit a missing package claim with GDEX?

In the event that your item has not been delivered to its designated address, you may qualify to receive reimbursement from the courier company. By logging onto track123.com, you will be able to find vital details concerning the process and criteria for claiming so that you can guarantee the paperwork is handled accurately and submitted on time. Additionally, our customer service team is always available to help answer any queries that you might have and provide assistance with the submission process.